VoIP Phones

Business phone systems that just work — and never tie you to a desk again.SimplyRem designs, deploys, and supports cloud VoIP phone systems, hosted PBX, SIP trunking, and unified communications for businesses that have outgrown their old phone lines. Calls follow your team to their laptop, mobile, and desk phone; numbers port cleanly with no downtime; and call quality holds up because the network underneath it was engineered properly. Every engagement is led by a senior communications engineer who has run voice at scale. No reseller box-shifting. No "your calls drop because nobody configured QoS" surprises six weeks after launch.What we deliver

• Cloud VoIP & hosted PBX — fully-managed phone systems on RingCentral, 3CX, Microsoft Teams Phone, Zoom Phone, or Twilio — no on-prem hardware to maintain.
• SIP trunking — connecting your existing PBX to the cloud, cutting per-line costs and adding capacity that scales on demand.
• Number porting — moving your existing business numbers to the new system with zero downtime, so customers never reach a dead line.
• Unified communications (UCaaS) — voice, video, messaging, and presence in one platform, integrated with Microsoft Teams, Slack, or Google Workspace.
• Contact centre & call routing — IVR menus, ring groups, queues, call recording, voicemail-to-email, and the routing logic that gets callers to the right person fast.
• On-premise & self-hosted VoIP — Asterisk and FreePBX builds for teams that need full control, on-site, for cost or compliance reasons.
• Network readiness & call-quality engineering — QoS, bandwidth sizing, and jitter/latency tuning so VoIP sounds as good as a landline — usually better.
• Desk phones, softphones & headsets — Polycom, Yealink, and Cisco handsets provisioned zero-touch, plus mobile and desktop softphones for a hybrid team.

Why teams choose our VoIP phone services

• Senior-only delivery. A communications engineer who has run voice at scale owns the deployment — not a junior running a provider's setup wizard and hoping QoS sorts itself out.
• Zero-downtime number porting. Porting is the part everyone gets wrong. We stage it carefully so your numbers keep ringing throughout — no missed calls, no dead lines.
• Call quality engineered, not assumed. Most "VoIP sounds bad" problems are network problems: no QoS, undersized bandwidth, the wrong codec. We fix the network so the calls hold up under load.
• Provider-agnostic. RingCentral, 3CX, Teams Phone, Twilio, self-hosted Asterisk — we recommend by fit and total cost, not by which provider pays the best referral. No margin shaping the answer.
• Built for hybrid work. One number rings your desk, laptop, and mobile. Your team takes business calls anywhere without giving out a personal number.
• Integrated with your tools. Click-to-dial from your CRM, call logging in your help desk, presence synced with Teams or Slack — the phone system stops being an island.
• Stay-on support. Most clients keep us on a support retainer for moves/adds/changes, new-hire provisioning, and the rare time something needs a senior hand.

Cloud VoIP, SIP trunking, or self-hosted PBX — what should you choose?We are agnostic, and we will tell you honestly. Cloud VoIP / hosted PBX (RingCentral, 3CX Cloud, Teams Phone) is the right call for almost every small and mid-sized business: no hardware, predictable per-user pricing, and someone else owns the uptime. SIP trunking is the right call when you have a recent on-prem PBX that still has life in it and you just want to cut line costs and add capacity. Self-hosted Asterisk / FreePBX is the right call when you need full control, deep custom call flows, or have a compliance reason to keep voice on your own infrastructure. Most businesses we work with land on cloud VoIP — we will tell you when SIP trunking or self-hosting genuinely saves you money or headaches.Our VoIP deployment process1. Assessment & network readiness (3–5 days)We audit your current phone setup, count your numbers and users, and test your network for VoIP readiness — bandwidth, QoS capability, switch and firewall configuration. You receive a written readiness report and a recommendation, even if you choose not to hire us to deploy.2. Design & provider selection (1 week)Call-flow design (IVR, ring groups, queues, after-hours routing), provider recommendation with a cost comparison, hardware selection, and a porting plan with a target cut-over date. Reviewed with your team before anything is ordered.3. Build & portingWe provision the platform, configure call flows, set up users and devices with zero-touch provisioning, and submit the number ports. Porting is staged so your old system keeps working until the new one is proven — there is no risky single weekend.4. Cut-over & quality validationNumbers cut over on the scheduled date with a tested fallback. We validate call quality under real load, tune QoS and codecs, and confirm every number, queue, and device works before we call it done.5. Support & stewardshipMost clients keep us on a support retainer for moves/adds/changes, new-hire onboarding, call-flow tweaks, and senior escalation. Phone systems change as teams grow — a retainer keeps yours current without a project every time.The VoIP & communications stack we deploy

• Cloud platforms: RingCentral, 3CX, Microsoft Teams Phone, Zoom Phone, Dialpad, Nextiva.
• CPaaS & programmable voice: Twilio, Vonage, Telnyx for custom call flows and app-integrated voice.
• Self-hosted PBX: Asterisk, FreePBX, FusionPBX, Issabel for on-premise and private-cloud builds.
• SIP & trunking: SIP trunk providers, SBC configuration, secure SIP (TLS/SRTP), and least-cost routing.
• Handsets & endpoints: Polycom, Yealink, Cisco, Grandstream desk phones; softphones and WebRTC for browser calling.
• Network: QoS on managed switches, VLAN voice separation, firewall and SBC tuning, bandwidth engineering.
• Integrations: CRM click-to-dial (Salesforce, HubSpot), help-desk call logging, Teams / Slack presence.

Who we work withOur VoIP clients are typically growing businesses replacing aging on-prem phone systems or consumer-grade lines, multi-site companies that need one phone system across every office, hybrid and remote teams who need their numbers to follow them, and IT teams who want a voice deployment done right the first time — including the number porting that keeps everyone awake. We do our best work when the brief is concrete — a user count, a list of numbers to port, a cut-over date — and the team on the other side cares about reliability as much as we do.Engagement models & pricing

• VoIP deployment — $5k–$40k one-time, depending on user count, sites, and call-flow complexity. Provider setup, porting, devices, and network readiness included.
• SIP trunking project — $4k–$20k. Connecting an existing PBX to the cloud and cutting line costs.
• Self-hosted PBX build — $15k–$60k. Asterisk or FreePBX with custom call flows, on-prem or private cloud.
• Network readiness & remediation — $3k–$15k. QoS, bandwidth, and switch/firewall tuning for reliable voice.
• Managed VoIP support — monthly retainer, from $1.5k. Moves/adds/changes, onboarding, and senior escalation.

We are booking new VoIP and communications engagements one quarter at a time. Tell us about your phone setup — we respond to every brief within one business day.